Last Updated: August 13, 2026
At Jon Marker, we want our customers to receive their products in good condition. We accept returns only under the conditions mentioned in this Return & Refund Policy.
1. 7-Day Return Policy
Customers can request a return within 7 days from the date of delivery.
Return requests received after 7 days from delivery will generally not be accepted.
The return period starts from the date on which the order is marked as delivered.
2. When Can a Product Be Returned?
A return may be accepted only for a genuine and valid reason, such as:
- Product received damaged
- Wrong product received
- Wrong size received, where applicable
- Product has a manufacturing defect
- Product received in an incorrect or significantly different condition from what was ordered
Every return request may be reviewed and verified before approval.
A return request does not automatically guarantee approval.
3. Product Condition
To be eligible for a return, the product must generally:
- Be unused or unworn
- Be in its original condition
- Have the original packaging, tags, labels, and accessories
- Include any invoice or other documents supplied with the order
- Not show signs of damage caused by the customer
Products that have been worn, washed, damaged, altered, or used beyond reasonable inspection may not be eligible for return.
4. Return Request and Verification
Customers must contact Jon Marker within 7 days of delivery to request a return.
The customer may be required to provide:
- Order number
- Reason for return
- Photographs or videos of the product
- Photographs of the packaging, if required
- Other information reasonably required to verify the issue
Jon Marker reserves the right to inspect and verify the returned product before approving a refund.
5. Refund Policy
A refund will be provided only when the return is approved and the reason for return is found to be genuine and valid.
Simply returning a product does not automatically qualify the customer for a refund.
Refunds may be rejected if:
- The return reason is found to be invalid or misleading
- The product has been used or worn
- The product is damaged due to customer handling
- Original packaging, tags, or accessories are missing
- The return request is made after the 7-day return period
- The product does not match the condition in which it was originally delivered
- The product shows signs of intentional damage, misuse, or alteration
6. Refund Processing
Once the returned product is received and successfully verified, the refund decision will be communicated to the customer.
If approved, the eligible refund will generally be processed through the original payment method or the applicable payment process.
The time taken for the refund to reflect in the customer’s account may depend on the bank, payment gateway, or financial institution.
7. Shipping and Return Charges
Where the return is due to a genuine issue attributable to Jon Marker, such as receiving a wrong or damaged product, the applicable return shipping arrangement may be handled by Jon Marker.
For other approved returns, return shipping charges or other applicable charges may be deducted from the refund where applicable.
8. Non-Returnable Situations
A return may not be accepted when:
- The 7-day return period has expired
- The product has been worn or used
- The product has been washed or altered
- The product is damaged after delivery due to customer use or handling
- Tags, packaging, or accessories are missing
- The product was damaged due to improper storage or care
- The return reason is not genuine or cannot be reasonably verified
9. Exchange
If an exchange option is available for a particular product, it will be subject to product availability and the applicable return conditions.
An exchange request must also be made within the applicable 7-day return period.
10. Cancellation vs. Return
Order cancellation and product return are separate processes.
Orders may be cancelled according to our Cancellation Policy before shipment. Once an order has been shipped or delivered, the applicable Return & Refund Policy will apply.
11. Changes to This Policy
Jon Marker reserves the right to modify or update this Return & Refund Policy when necessary. Any changes will be published on this page with the updated “Last Updated” date.
12. Contact Us
For return or refund-related queries, please contact:
Jon Marker
Email: [Your Email Address]
Phone: 081716 12016
Address: Khasra No. 229, Shivaji Nagar, Naripura, Agra, Uttar Pradesh 282001