Last Updated: August 13, 2026
At Jon Marker, we aim to process and deliver your orders safely and on time.
1. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation.
Orders may take additional time during weekends, public holidays, sales, or other periods of high order volume.
2. Delivery Time
Once your order has been shipped, the estimated delivery time may vary depending on your delivery location and courier service.
Generally, orders may be delivered within 3–7 business days after dispatch.
Delivery times are estimates and may vary due to circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you place your order.
Any applicable free-shipping offers will be subject to the terms mentioned on the website.
4. Order Tracking
Once your order has been dispatched, tracking information may be provided to you through your registered email address, mobile number, or other available communication method.
You can use the tracking information to check the status of your shipment.
5. Delivery Delays
Delivery may be delayed due to circumstances such as:
- Weather conditions
- Public holidays
- Courier or logistics issues
- Incorrect or incomplete delivery information
- Remote delivery locations
- Other circumstances beyond our reasonable control
We will make reasonable efforts to assist customers in case of delivery delays.
6. Incorrect Address
Customers are responsible for providing accurate shipping and contact information at the time of placing an order.
Jon Marker may not be responsible for delays, additional charges, or failed delivery caused by incorrect or incomplete information provided by the customer.
7. Damaged Package
If the package appears damaged at the time of delivery, customers are advised to report the issue to Jon Marker as soon as possible and provide photographs or other relevant information if requested.
Any claim relating to damaged or incorrect products will be handled according to our Return & Refund Policy.
8. Contact Us
For shipping or delivery-related questions, please contact:
Jon Marker
Email: [Your Email Address]
Phone: 081716 12016
Address: Khasra No. 229, Shivaji Nagar, Naripura, Agra, Uttar Pradesh 282001